Refund policy

Zenuchi Refund Policy – Body Butters

At Zenuchi, we want you to love your body butter! If for any reason you’re not satisfied, we’re here to help.

1. Returns and Refunds

• You may request a refund or exchange within 14 days of receiving your order.

• To be eligible, items must be unused, unopened, and in their original packaging. For hygiene reasons, opened or used body butters cannot be refunded.

2. Non-Refundable Items

• Opened or used body butters

• Personalized or custom-scented products

• Sale or promotional items (unless faulty)

3. How to Request a Refund
To request a refund, contact us at [your email/contact form] with:

• Your order number

• Details of the item(s) you wish to return

• Reason for return

4. Refund Process

• Once we receive and inspect your return, we’ll notify you of your refund approval.

• Approved refunds will be issued to your original payment method within 5–10 business days.

• Shipping costs are non-refundable, unless the item is defective or incorrect.

5. Exchanges
If you’d like to exchange your body butter for a different scent or product, simply indicate this when returning your item, and we’ll send a replacement once we receive your return.

6. Damaged or Faulty Items
If your body butter arrives damaged or faulty, contact us within 7 days with a photo of the item and packaging. We’ll provide a replacement or full refund, including shipping.

7. Contact Us
Questions? Reach out to [your email] or via our website contact form.

Thank you for choosing Zenuchi – we want every jar of body butter to bring you joy!